Sunday, January 03, 2010

National Express East Anglia - when freezing fares doesn't mean what you thought it did

Amidst the flurry of stories about fare increases this weekend on Britain's railways, I note reports that National Express East Anglia have frozen their unregulated fares, good news indeed for those of us who use their services. Good news, that is, if you don't purchase your tickets using the internet.

Because, curiously, what they don't mention is that the 10% discount they offered to passengers booking their tickets online has been withdrawn, which means that those fares have effectively gone up by more than 11%. And, amazingly, they didn't announce that with a fanfare of trumpets, oh no. Indeed, a look at their website doesn't mention the withdrawal of the discount at all.

Oh dear, another year, and another disappointment from our friends at National Express East Anglia...

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